![]() The agents and caregivers need to deal with continuous updates both to products and processes, making it difficult to ensure appropriate steps are being followed during patient service. In Microsoft Cloud for Healthcare solutions powered by Dynamics 365, Patient service center is often the patient's first line of direct communication with an organization. To select a dashboard to view, select the arrow next to Dashboard Selector. To access Patient service center, select Patient service center from your Microsoft Dynamics 365 home page after deployment. Learn more about how to use Dynamics 365 Customer Service and how to deploy and configure Patient service center.Ĭonnect Patient service center to Patient access to create a direct channel for your patients and configure Microsoft Azure Health Bot to automate conversations. Patient service center builds on Dynamics 365 Customer Service and its Digital Messaging Add-in to add healthcare-specific capabilities to Microsoft Cloud for Healthcare. Teams Calling: Direct Conversation with the Patient to discuss availability or get details etc. Monitor effectiveness: Conversation intelligence provides insights to service center managers on agent performance.įollow up: Send follow-up surveys on patient satisfaction, reminders on appointments, and more.Īppointment scheduling: Schedule or reschedule appointments during conversations with patients. ![]() Monitor patient conversations: An ongoing conversations dashboard provides information on the conversations that are handled by the agents and integrated bots.Īgent scripts: Leverage provider-specific agent scripts to address patient issues. Key capabilities for Patient service center include: Service agents can help your patients with information and setting up appointments. You will receive an e-mail if a mail item or package arrives for you.Engage with your patients in the way they want, by using chat and voice calls over Microsoft Teams, and monitor automatic conversations through the Microsoft Azure Health Bot service.
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